Case Study: Nutley, New Jersey Power Outage
On June 10, 2008, Nutley, New Jersey was hit by a power outage affecting 28,000 residents in 9,000 households. At that time, 45% of households were registered with our instant alert technology, and township OEM personnel immediately sprung into action. During the three-day outage, registered users received six different text messages with information on the status of power restoration and steps to take until power was fully restored. Additionally, special needs residents received priority attention, ensuring their critical health needs were immediately met.
Once the lights came on, the Township of Nutley saw a surge in registration, as non-registered residents wanted to make sure they wouldn't be left in the dark in case of future outages or emergences.
Case Study: What If?
What if your town's recreation program could actually help keep citizens safe during a crisis, natural disaster, or health hazard? And what if the same were true not just for recreation programs but also for service requests, municipal licenses, permits, tax and utility payments, community feedback initiatives – you name it.
By centralizing registration information using Gov.I's multi-faceted data management portal, your town can not only streamline service provision across municipal departments and programs but also enable immediate government-to-citizen emergency notifications, alerts, and instruction. Gov.I automatically incorporates registrants' contact information into its comprehensive communications database, and in the event of an emergency, governments can immediately communicate with citizens via multiple media channels ranging from e-mails, faxes, and voice messages to text messages, BlackBerry alerts, and PDA notifications.
What People Are Saying
We think these excerpts from actual letters we've received speak for themselves.
…[W]e would like to extend our gratitude and appreciation to your organization and professional staff involved in the designing, planning, and implementation of our new municipal website. I want to make it a point that you have gone above and beyond our expectations with your product and service.
The Township …has gone from an extremely basic website to an everyday application with advanced online services for not only general web viewers, but also employees with a versatile software application adding productivity and organization to our everyday technology needs. The Township now has a robust alerting system that has been a huge success in itself.
Both you and your team have always been highly responsive in addressing any needs that arise day in and day out for us. With that, I highly recommend your products and services to any municipality that would be looking for such services as you have provided to the Township….
I want to take a moment to express our sincere thanks to your organization and everyone involved that make it a point to go above and beyond our expectations of your product and service.
For more than three (3) years, it has been a pleasure working with both yourself, your team and your product. …[Our township] has gone from a place of uncertainty and minimal organization with all its online services and notification, to a well thought out, integrated and successful working relationship with both the service and support of your team and product….
Your service and support for our needs is not only recognized, but commendable and highly recommended for other governments to take advantage of your product and your outstanding service. If not only for cost savings, most definitely for a pleasurable working experience.
We look forward to many more years of success.